Revised April 15, 2025

Douglass Industries Incorporated

•  Is a B to B commercial upholstery fabric distributor and foam fabricator
•  Located at 412 Boston Avenue in Egg Harbor City, NJ 08215 U.S.A.
•  Mailing address P.O. Box 701, Egg Harbor City, NJ 08215 U.S.A.
•  Family owned and operated since 1954

Contact Information

•  Phone # 1.800.950.3684 or 1.609.965.6030 Eastern time
•  Fax # 1.609.965.7271
•  E-mail service@dougind.com
•  Website www.douglassfabric.com

Hours of Operation

• Monday thru Friday 8:30 AM to 5:30 PM (except holidays)
• Local pre-ordered upholstery orders can be picked up inside the back-warehouse door (on 11 ^th Terrace) 9:00 AM to 5:00 PM Monday thru Friday

Product Offering

•  Woven upholstery
•  Vinyl also known as PVC
•  Polyurethane also known as PU
•  Foam fabrication

Purchasing Conditions

•  Accounts are set up for businesses or organizations only, not directly with consumers
•  To obtain a credit application, reach out using the contact information provided above
•  Industry related purchasing references are preferred
•  E-mail or fax credit application back in for review
•  Upon the credit manager’s approval, an account number is given along with credit terms

Memo Samples

•  Request by phone, e-mail samples@dougind.com or by logging into the website
•  Samples are primarily shipped out via Fed Ex ground unless specified otherwise
•  Please provide a UPS or Fed Ex number for expeditated shipments

Orders and Product Availability

•  Phone # 1.800.950.3684 or 1.609.965.6030 Eastern time
•  Fax #1.609.965.7271
•  Contacting your sales representative
•  E-mail service@dougind.com
•  By logging into the website www.douglassfabric.com and submitting a request

Cutting to length and rolls

•  Minimum order requirement is 1 yard
•  Orders beyond a yard can be cut in 1/8 ^th increments
•  Full roll sizes vary depending on the product

Order Changes or Cancelations

•  Contact customer service
•  1.800.950.3684 or 1.609.965.6030
•  service@dougind.com
•  Custom orders are non-cancelable

Color

•  Color images viewed on the website may vary from the physical fabric
•  We strongly recommend ordering a memo for pattern and color
•  If color is critical, request a cutting for approval (CFA) on the order

Return Policy

•  Minimum restocking fee is 15% for placing an incorrect order item or quantity
•  Return requests are evaluated individually by the customer service department

Warranty

•  Douglass Industries, Inc. warrants its products for a period of two years from the purchase date. This warranty applies only when the fabric is used in an upholstery application, and will be replaced if the goods fail to perform under normal wear and tear. Normal wear and tear does not cover cuts, tears, pulls, burns, staining, soiling, UV degradation, pet damage, unacceptable industry upholstery methods, improper cleaning methods, inappropriate product selection for end environment or any other damage caused by unreasonable use or natural disasters.
•  Douglass makes no other warranty, expressed or implied, and no other representative has the authority to make any other representation, promise, or agreement, except as stated herein. Douglass’ warranty is limited to the purchase price of the fabric and does not include any labor charges. The customer is responsible for checking the material upon receipt, to ensure the product has not been damaged by the shipper and they have received the correct pattern and color prior to cutting.
•  Any treatments applied to the products after purchasing, void and negate the warranty. This includes but is not limited to any flame-retardant treatments, topical soil and stain, anti-microbial, paper backing and more.
•  Douglass Industries will not be held accountable for blue jean dye staining or permanent discoloration transferred from other sources such as foodstuff, packaging, garments, writing implements, toys and more onto the upholstery surface. Transfer of color is typically generated from the combination of increased moisture and heat.
•  The customer assumes all responsibility and liability for results, when the fabric is used in application(s) other than upholstery.
•  All requests for returns or claims under this warranty must be submitted writing, to the customer service manager. Representative photo(s) and sample(s) of the defective product must be submitted for inspection before any claims are authorized.
•  There will be no credits, adjustments, or claims given on any fabric which has been cut, altered, processed or received additional after-market treatments of any kind.

We reserve the right to update at any time.